The nature of our business is handmade products, therefore please allow 7 business days before dispatch (not including public holidays and weekends). Although, they may often be completed sooner.
All our products are made to order, and they are made with a lot of love and care. Please keep this in mind when ordering, If you need something ASAP, please contact us and we will do our absolute best to organise this for you.
We find that best practice is calculated shipping, which means you will only pay the cost to cover the postage.
You also have the option for Standard Shipping
3 ~ 5 Business days or Express Shipping 1 ~ 3 Business Days.
In peak times, such as Christmas please allow a little longer for your items to be made and delivered.
We ship via Australia Post.
We take special care to ensure your product is carefully packed to avoid any damage. However, we do rely on couriers to take care too.
In the unfortunate event of your product arriving broken, please email us a photo of the damage and we will get back to you as soon as we can.
We source top quality materials for our products, but a lot of them are fragile and/or have small pieces.
Please take care when handling and hanging our products and keep out of reach of children.
Please do not hang anything above cots.
Please ensure you take care when inserting and removing cake toppers.
We offer local pickup from Luddenham, NSW by appointment only.
Please select pickup on the shipping page & we will contact you with the pickup address and time.
We ask that all orders are paid for before we begin the design and production process, please.
Due to our products being custom made we do not offer refunds. If we have made an error (let’s face it, human error happens!) or there is an issue with your item, please get in touch within 24 hours of receiving it and we will do our absolute best to help you and replace the item if necessary.